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Telekom Malaysia Berhad (“TM) at your request, agrees to provide to you the UniFi Service (as defined below) on TM‘s network, on
the following terms and conditions as may be amended from time to time by TM.

 

1. The UniFi Service

1.1 The UniFi Service provided by TM is a service consisting of the following components: HSBB Internet access service (“Internet”), Voice over internet (VOIP) service (“Voice”) and a choice between Internet Protocol Television (“IPTV”) (currently known as HyppTV) (referred to as UniFi Entertainment) or Mobile Services (currently known as Webemobile) (referred to as UniFi Mobility) or a combination of both and/or any other TM’s services, at TM’s discretion.

1.2 Voice services are limited to voice service conditioning. New service number for the Voice services will be assigned to the Customer under the Service, which is the maximum of one (1) service number per customer
1.3 UniFi Mobility

(a) Webe Digital Sdn Bhd (“webe”) is a subsidiary of TM and is the mobile service provider for Webemobile
(b) UniFi Mobility consist of the following components:
(i) Voice over internet (VOIP) service; and
(ii) Broadband service; and
(iii) Webemobile (new mobile number or using existing active mobile number)
(c) If you are a subscriber of UniFi Entertainment, You may add on Webemobile as a value added service to your existing
UniFi Service.
(d) If you are an existing webe subscriber, you must add new webe subscription in order to subscribe to the UniFi
Mobility. Your existing webe subscription will not be part of the UniFi Mobility.
(e) If you opt for UniFi Mobility as your preferred UniFi Service or as part of your UniFi Service, you have the option to
retain your existing active mobile number by switching/porting from your current mobile service provider to webe by requesting to webe to switch to/port in to Webemobile (MNP process).

(f) A maximum of thirty (30) days (“MNP Period”) will be given for activation of Webemobile. If the MNP process is
unsuccessful or where MNP process is terminated at any time within the MNP Period and before activation of the
Webemobile, your subscription to UniFi Mobility will automatically be converted to the following:

(i) For UniFi Lite subscription (UniFi Entertainment and UniFi Mobility), Webemobile will be replaced with HyppTV Everywhere with Jumbo Lite Pack at an additional subscription fee of RM30.00
(ii) For UniFi Advance and UniFi Pro, Webemobile will be replaced with HyppTV with a set-top-box (STB) and Jumbo
Lite Pack at an additional subscription fee of RM30.00.
(iii) For UniFi Advance and UniFi Pro (UniFi Entertainment with an STB), Webemobile will be replaced with Jumbo
Lite Pack at an additional subscription fee of RM30.00.

1.4 UniFi Entertainment
(a) UniFi Entertainment consist of the following components:
(i) Voice over internet (VOIP) service; and
(ii) Broadband service; and
(iii) HyppTV service.
(b) If you are a subscriber of UniFi Mobility, You may add on HyppTV as a value added service to your existing UniFi

Service subject to the terms in Clause 1.2(d) and (e) above.
1.5 Upon successful subscription to the UniFi Service, You may be provided with TM’s Equipment and any add-on value added services together with your subscription.

1.6 As the components are a part of the UniFi Services, You are not entitled to any rebates or reduction of subscription fee for
the non-usage of any of the components or any add-on value added services provided at no charge by TM.

1.7 Any request for change from HyppTV service to Webemobile and vice versa are governed by the terms in Clause 1.2 and
Clause 1.3 above.

2. Definitions and Interpretation

“Effective Date” means the date on which the Service and User Account are activated for the Customer by TM.

“Agreement” means the completed Application Form together with the attached terms and conditions (and any attachment(s),
where applicable).

“Application Form” means the application form and/or any other form as may be prescribed by TM (whether in digital or physical format) to which these terms and conditions are referred to.

“Customer” under this Agreement shall mean a natural person other than a minor and shall include any other person as determined by TM whose application to enter into this Agreement is accepted by TM and shall include his executors, administrators, personal representatives and permitted assign and is synonymous with the term “subscriber” or “applicant” wherever used in other correspondence or documents.

“Customer’s Equipment” means the equipment referred to in Clause 7 herein or such other equipment belonging to the Customer to be made available by Customer at the Installation Address for the purpose of the provision of the UniFi Service.

“Fees” means monthly subscription fee for the Service at the applicable rate indicated in the Application Form or such rates as may be prescribed by TM from time to time subject to stamp duty and government taxes, if any, chargeable by TM to the Customer for the provision of the Service and all other charges to be paid by the Customer to TM in relation to the provision of
the Service.

“Installation Address” means the address specified by the Customer in the Application Form where the Service will be installed.

“TM’s Equipment” means any equipment owned by TM and includes such equipment leased to Customer or installed at the Installation Address including but not limited to Set-Top Box (STB), Broadband Termination Unit (BTU), wireless router, VDSLn = wireless modem and Single Line Telephone or Cordless Phone or any part thereof and such other equipment or modem provided by TM to enable usage of the Service by the Customer, as may be decided by TM from time to time at its sole discretion. “Minimum Subscription Period” or “MSP” means the minimum period for the subscription of the Service by the Customer as specified in the Application Form and/or the terms thereunder or, in the absence of any specified minimum period there under,
a period of twenty four (24) months from the Effective Date or, such other minimum period of subscription as may be determined by TM from time to time.

Any alteration/modification/restoration/investigation to the Service or Service configuration, and/or relocation of the Service based on the Customer’s request is chargeable to the Customer at a rate as specified in the Application Form or any other rate as may be specified by TM from time to time. Customer shall ensure that TM’s Equipment to be relocated shall be in good order and working condition and provide TM with new installation address and billing address (if applicable).

TM has the right to terminate the Service if relocation cannot be entertained by TM for any reason whatsoever in which event, Customer shall return TM’s Equipment (for equipment that is still under warranty only) that comes with the Service subscription.

3. Information we collect

These terms and conditions are to be read together with the terms and conditions for the UniFi Service attached to the Application
Form. In the event of any inconsistency between any of the terms and conditions in the Application Form and these terms and
conditions, these terms and conditions will prevail to the extent of any inconsistency.

The following discloses our operation and dissemination practices for this internet site . We use your IP address to assist diagnose problems with our server, and to administer our internet site . Your IP address is employed to assist identify you and your ISP and to collect broad demographic information. We use cookies to save lots of your password so you do not need to re-enter it whenever you visit our site and for other purposes. Contact information from the form is employed to send information about our company and promotion from a number of our partners to our customers.

The customer’s contact information is additionally wont to get in-tuned with the visitor when necessary and shared with other companies who might want to contact our visitors. Users may opt-out of receiving future mailings. Demographic and profile data is additionally collected at our site. We use this data to tailor our visitor’s experience at our site, showing them content that we expect they could have an interest in, and displaying the content consistent with their preferences.

This information is shared with advertisers on an aggregate basis. We use an outdoor ad company to display ads on our site. These ads may contain cookies. While we use cookies in other parts of our internet site , cookies received with banner ads are collected by our ad company, and that we don’t have access to the present information. Some customer data is shared with the advertising companies.

This site contains links to other unifi.com.my isn’t liable for the privacy practices or the content of such internet sites . Our site uses an form for patrons to request information, products, and services. We collect visitor’s contact information, financial information, and demographic information (like their postcode , age, or income level). This site has security measures in situ to guard the loss, misuse and alteration of the knowledge under our control.

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